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FAQs

Peace of Mind

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Q. What Guarantee do you give?
A. 12 months manufacturers guarantee.
   
Q. What is Ultimate Care?
A.

Ultimate Care is our optional guarantee. This will protect your investment for 5 years against structural damage and stains. Please ask a member of our team in-store or view the Ultimate Care Info for full terms and conditions, and to ensure that Ultimate Care meets your needs.

   
Q. Can an item be exchanged after delivery?
A. Only if faulty (this does not affect your statutory rights).
 

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